FAIR PLAY POLICY

Last Updated: 26 September, 2023

FAIR PLAYING PLATFORM

All users in selecting a fantasy game team for any match are availed with the same credit points of 100 credits. All users have access to the list of players and are restricted by the same set of rules while selecting the composition of their dream virtual but real players teams, such as the max/min limits on the number of Batsmen, Bowlers, wicket-keeper and all-rounders and limits placed on the number of players that can be picked from a particular league real life team. FIXED ALLOTTED PLAYER CREDITS The credits points required to pick a fantasy player are locked for each respective contest and particular match. The price for each player does not volatile based on the performance of the player or their real-life team during the respective contest or the particular match. LOCKDOWN DEADLINE VIVA11 activates lockdown deadline 1 minutes before the scheduled time of a match. The teams cannot be changed / updated once the deadline of the respective match is crossed. This lockdown deadline is put in place to make sure a continued level fair playing platform for all our users.

RIVAL WATCH

You can easily download the composition of every fantasy team in your contest after the lockdown deadline in a single click. Just go to My Contests tab and you will see a PDF icon. Click on link and you will be able to experience, view and/or save all teams in that contest. This feature allows you to keep track of your rival fantasy team creators and never have to worry about any updates in anyone’s team post lockdown deadline!

WINNER ANNOUNCEMENT

VIVA11 WISHES YOU TO WIN! To ensure you can play on VIVA11 and compete with other players with full confidence, we have taken the following steps:

The scoring system used for calculating points is clearly displayed on all our platforms.
The applicable winning payout for winners of each contest are clearly displayed.
Any winnings/payouts are immediately processed and credited to the User's account
Scores for each match are sourced from accurate API scoring feeds provided by professional third-party service providers.

VERIFIED GENUINE PLAYERS

We strive to ensure that we only have VERIFIED users playing on VIVA11. To make this happen, we have put in place strict policy and protocols to check any violation of VIVA11 fair playing platform. Before withdrawing their cash reward winnings, the Users are required to verify their accounts & furnish their valid government authorized ID Proof - PAN Card & bank account details as per the RBI guidelines. These details and documents are collected and verified with the respective authorities and prior with our risk team. SECURE PAYMENTS THROUGH GATEWAYS We work with trusted third-party payment gateways with 3-D secure authentication to ensure safety and security of all financial and commercial transactions. We do not retain your credit/debit card details with us.

EMPLOYEES PLAYING RESTRICTIONS

VIVA11 employees are strictly prohibited from playing in any paid contests on VIVA11. Though there is no scope of cheats as this is completely game of skills. LEGAL RECOURSE VIVA11 is a Game of skill-based gaming platform and is offered in strict guidelines with Indian Penal Code laws. There are no scopes or cheat codes for quick and easy wins or there can be any hacks. Visit the Terms and Conditions page on WWW.VIVA11.COM for legal concerns. TO GET IN TOUCH WITH US We would like to be easily accessible to our users which builds trust and provides transparency and security. So, we've made it easier for them to Contact Us so that their queries are addressed on a timely basis.

PROTECT USER INFO

Our users trust us with their personal documents like PAN Cards and Bank details. We value & uphold that trust in highest regards. The information shared with us is only used for the user verification purposes and for government agency audit to make sure that we have actual accounts and none are fictitious at any given point of audits and is never disclosed to any outside parties.

RESPONSIBLE PLAY

We intimate users with message system in case their accrued losses exceed Rs.25,000 (applicable to Indian users only)
Minimum age required to use this fantasy gaming platform is 18 years of age to play in the pay-to-play contests on VIVA11.
We don’t allow our users to participate in more than 6 pay-to-play contests in a single match